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Buckeye_Nut

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Reply with quote  #1 
My son is bowling in a HOA (heart of america) event this weekend, and the host center is nearby. They oiled several pair with the sport pattern on this Friday evening so kids could practice on the shot before the tourney.    I bowled on it too..."ouch".   I threw one in the gutter at the 7 pin......and my spare ball bounced out.. 2 feet in the air dead left and bounced dead center into the divider between lanes....and the ball shattered... a massive chunk broke out..

The people at this center all know my son and I personally and they felt terrible. (the owners weren't there during the break-age) The pro-shop was open...I gave the ball to Kevin to see if he could fix it...  Honestly, it's a plastic ball...I'm not that broke up about it, but he's talking like he might replace my ball for me.  I'm conflicted....  I'm super impressed that he's offering to replace my ball, but I might tell him it's not necessary.  These are good people and I get that stupid crap happens.   They need to fix the issue on lane 7 that sends balls flying into the air dead left..... I get that...

i'm not sure if I want them to buy me a new ball though.  ! I might offer to pay for the ball....if he can drill it?  I like these people...and I want to be a good customer to them and be fair.  Buying a new $60 T-Zone isn't going to break me if you know what I mean...

Penny for your thoughts???  How would you handle this?  I'm thinking if he's willing to drill it...I'll buy a new ball. what do you think?

bowler723

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Reply with quote  #2 
If they are willing to replace the ball. then take it. The ball wasn't broken due to your fault. and at least they are willing to take responsibility. 
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High Game (ABC Sanctioned League, April 11, 2006) - 276
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bowlersensi

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Reply with quote  #3 
Considering the way you seem the to feel about the situation. I'd say If they are willing to replace and drill the ball for free, then yes take it.

But then give him a "big" tip afterwards, Example if a T-Zone would have been $60 drilled, Then you give him say a $30 (or cost of a drilling) for a tip. That way you both save face, He feels he did you a solid replacing your ball for free and you don't feel like you got something for nothing.



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Pullmyfinger

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Reply with quote  #4 
Sounds like you get along with the management and the owners and would feel guilty accepting a free ball from them. I would offer to pay cost for the ball and have them throw in drilling, grips and slug if you use them.  
Buckeye_Nut

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Reply with quote  #5 
This isn't our home center, but we do bowl there enough the owners know colby and I.  We like them too...  My son bowls their summer sport league...etc.etc..  I felt they went way beyond the call of duty....... they replaced and drilled a replacement spare ball.  I talked with the owner....pretty much told him I didn't think he should buy me a ball............  they did anyway.  What can you say to this?  I don't even know what to say...........these are good people, and I will continue spending my bowling dollars in their house whenever I can.   

pretty cool, right?


mrbowling300

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Reply with quote  #6 
Yes, that's a good deal!
Pullmyfinger

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Reply with quote  #7 
Very cool. That gesture from them will return to them 10 fold from you spending your money there and you can't put a price on the positive word of mouth they'll receive. 
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